Premium Technical Support

No direct point of contact, long support response times and lack of expertise may turn your cloud solution into a showstopper. Cloud management routine can be delegated to experts to improve your business productivity.

Accelerated Support and Unparalleled Expertise

Premium Technical Support service from PlexHosted simplifies daily Office 365 management, administration, troubleshooting, and end-user support. Our solution guarantees that reported incidents are processed in a predictable manner within a specified time frame. Our team of Microsoft Certified Professionals is available 24/7/365 by phone, email, or chat for your administrators and end-users.

One Point of Contact for Everyone

  • 24/7/365 Availability. Talk to experts right when you need them
  • Our Microsoft Certified Professionals are available 24/7/365
  • You can talk to us at any time
  • Your issue is attended to right away
  • You speak to the correct experts right when you need them

You Work with Professionals

  • Connect with the right engineers who can start solving your issues right away
  • Prioritized incidents processing
  • Issues are solved in predictable time frames
  • Timely escalation for critical issues
  • Accelerated and predictable troubleshooting process

Admin and End User Support

  • Our team can help your users and admins directly, remoting to their devices
  • We can help all your users
  • Assistance and support for administrators
  • End-user technical support
  • Direct assistance for everyone within your organization

Features

Administrators assistance

We provide your administrators with direct assistance for planning, rollouts, data migrations, services configurations, and services management. We address potential issues and risks upfront to make sure your IT systems remain healthy.

Accelerated troubleshooting

All incidents reported to our support team are processed in defined time frames. Our team of Microsoft Certified Professionals provide continuous assistance for your users and immediate escalation for critical issues.

Remote end-user support

Your users can contact the correct expert when they need it. Our team can help your users directly, by remoting to their devices and identifying the cause of an issue.

We are quicker and closer to you than you may think.

Available 24/7/365, we are much more than a service company. At PlexHosted we provide solutions along with service and including our expertise.