Microsoft Exchange 2010 Features

With every new release of its Exchange Server, Microsoft delivers a wide range of interesting features that aim to improve overall performance, reliability, and ease of use. With PlexHosted's Exchange 2010 hosting, you benefit from the latest technology at the most competitive price. Don't be left behind, move on to Exchange 2010!

Email Security

Microsoft Exchange combines built-in anti-spam and encryption technologies with an advanced anti-virus infrastructure for efficient management of a wide range of security threats.
Exchange 2010 makes it easier to protect both your data and messaging system. With Exchange 2010, you get:

Automatic encryption

Automatic encryption at both the channel and message levels to help control access to data and ensure trusted communications both inside and outside the network

Multi-layered anti-spam

Multi-layered anti-spam filtering comes with continuous updates to help guard against increasingly sophisticated spam and phishing threats

Malware protection

To protect against malware, leading anti-virus solutions can be integrated throughout the Exchange 2010 network


Intra-organizational Encryption

All channels used to transmit messages within an organization are automatically encrypted by default. Transport Layer Security (TLS) encryption is used for server-to-server traffic and Secure Socket Layer (SSL) is used for client access traffic (Outlook Web App and Exchange ActiveSync).

Support for S/MIME

Secure Multipurpose Internet Mail Extensions (S/MIME) enables users to send signed and encrypted email to one another from a variety of devices, including Outlook, Outlook Web App, and Windows Phone using Exchange ActiveSync.

Support for IRM

When used with Active Directory Rights Management Services (ADRMS), Exchange 2010 enables users to compose, read, and reply to IRM-protected messages using Outlook Web App and Exchange ActiveSync. Exchange 2010 also enables an administrator or delegated user to create policies that automatically apply IRM protection to email (including Office and XPS attachments) using transport rules. Additionally, IRM-protected messages can be searched, filtered and decrypted for journaling purposes.

Inter-Organizational Encryption

For mail sent outside the organization, Exchange 2010 will automatically establish secure connections with SMTP hosts that support TLS encryption. Exchange 2010 also supports mutual TLS authentication where each server verifies the identity of the other server by validating a certificate provided by the other server. Messages that have successfully traveled over the secured path from an authenticated sender are displayed to users as Domain Secured in Outlook and Outlook Web App. b/s/e


Safelist Aggregation

Safelist Aggregation - Exchange 2010 can collect data from users’ anti-spam Safe Recipients Lists, Safe Senders Lists, Blocked Senders Lists and make this data immediately available to the anti-spam agents. This can help reduce instances of false-positives and enable more aggressive filtering.

Premium Protection

Premium Protection - Exchange 2010 comes with the online Forefront Online Protection for Exchange (FOPE) and the on-premises Forefront Protection 2010 for Exchange Server (FPE) through the Enterprise Client Access License (ECAL). Forefront Protection products offer multi-engine, multi layered anti-virus and anti-spam protection along with 24x7 support at no additional cost. FOPE also comes with five financially backed SLAs for 100% known viruses, 98% spam and 99.999% uptime.


Anti-virus Scanning

Anti-virus Scanning - With Forefront Protection 2010 for Exchange and Forefront Online Protection for Exchange, Exchange 2010 is the only leading messaging solution to offer multiple scanning engines in a single solution. Multiple-engine scanning is proven to promote faster detection rates of new threats than single-engine solutions (AV-Test.org).

Anti-virus Integration

Anti-virus Integration - Leading anti-virus solutions including Forefront Protection 2010 can be integrated at both the SMTP and routing levels of the Edge and Transport servers. Solutions can also be installed directly on mailbox servers using the advanced Virus Scanning API (VS API). This helps to catch viruses that may have evaded scanning or entered the network via PCs or other devices without anti-virus software installed. Requires ForeFront License.


Outlook Web App in Microsoft Exchange helps users be more efficient and productive across platforms and locations by giving them access to email, voice mail, instant messaging, SMS text messages, and more inside all popular browsers.
Exchange 2010 and Microsoft Outlook Web App deliver a rich, familiar web-based email experience that allows you to:

Access messages

Access email, voicemail, instant messages, and SMS text messages directly from your inbox using any of the major web browsers (Internet Explorer, Safari, Firefox, and Chrome)

Share your calendar

Share your calendar with colleagues both inside and outside the organization

Conversation View

Use Conversation View to see messages in context, making it easier to manage email more efficiently and reduce inbox overload

Check users’ availability

Check other users’ availability with the presence indicator and choose the best mode of communication—email, instant message, or SMS

Familiar Features

Nickname Cache

Nickname Cache - By storing the email addresses of recent recipients, the nickname cache helps users address email more quickly by providing a suggested name list as they type. The nickname cache combines all recent recipients of email from Outlook Web App and Outlook Mobile.


Filters - Filters are now easier to apply from a convenient drop-down menu with common options.

Single Page of Messages

Single Page of Messages - Outlook Web App no longer has pages. No matter how big the folder, all messages are on one page. Users can scroll through every message without having to advance though pages, enabling them to more efficiently access messages and scan conversations to find the communications they are looking for.


Search - Searching in Outlook Web App is now more powerful with advanced queries. Users can use searches such as “from:”, “to:”, “hasattachments:” and many others to specify filtering criteria and more quickly find the messages they are looking for. Favorite searches can be saved and accessed at the click of a mouse, providing faster access to information.

Conversation View

Conversation View - By grouping messages from a single conversation together, the new Conversation View enables users to quickly identify the most recent messages and related responses. Conversation View is always preserved, even if individual email messages are located in different folders in the mailbox. By treating an entire group of messages as a single conversation, they can be managed, ignored, moved or deleted as a whole. New messages that are part of a conversation the user has chosen to mark as “ignore” are set straight to the deleted items folder.


MailTips - Sometimes an ounce of prevention is worth a pound of cure. MailTips warns users before they do something they shouldn’t, like sending a message outside the organization, to a large distribution list, to someone who is out of the office, with attachments that are too big to deliver and so on—preventing embarrassment, saving time and reducing the possibility of compromising sensitive information. With MailTips, users can be more efficient and more professional in email communications. b/s/e

Universal InBox

SMS sync

SMS sync - Exchange ActiveSync now provides the ability to send and receive SMS text messages from Outlook and Outlook Web App. Incoming messages, sent via Exchange ActiveSync to the user’s mobile device, will be seen in the usual SMS message location on the phone as well as the email inbox in Outlook Web App.

Web Enhancements


Themes - Users can now choose from 27 built-in themes in Outlook Web App for personalized communication experiences. Organizations can also create custom themes to strengthen their brands or customize parts of the user experience to give users easy access to important links, sites and features.

Calendar Publishing and Printing

Calendar Publishing and Printing - Sharing calendars with friends and loved ones has never been easier. With Exchange 2010 and Outlook Web App, users can publish their calendar for anonymous access. Users can also print out a calendar showing day, week or a month view.

Instant Messaging

Instant Messaging (IM) - Outlook Web App now delivers IM functionality within the client. Administrators can connect Outlook Web App to Office Communications Server, enabling users to see the presence indications of others and quickly decide whether to use email or just fire off a quick IM for a faster response.

Optimized User Interface

Optimized User Interface - New device form factors such as netbooks, tablets and smartphones offer mobility but force users to get work done on ever-smaller screens. Outlook Web App has been redesigned to make better use of these new device screens, from easier button access to optimal display of message information. Even users with larger monitors can benefit from these new optimizations and get a better Web-based email experience.

Multiple Browser Support

Multiple Browser Support - Users get the same great Outlook Web App experience within Internet Explorer 7 and later, Firefox 3 and later, Safari 3 and later, and Chrome 1 and later.

Compliance and Archiving

Microsoft Exchange introduces built-in integrated email archiving, retention, and discovery capabilities that save costs and simplify the process of preserving business communications.
Email holds much of the information businesses use daily, making the need to easily preserve and search this information essential. Exchange 2010 offers searchable, legally-compliant email archiving for all users:

Easily access to the email archives

Users can easily access their own email archives within their Inbox

Automatic archiving eliminates

Automatic archiving eliminates the need to monitor user archiving

Easy search

Easy to search across multiple end-user mailboxes at once

Minimum costs

No need to purchase and maintain a separate email archiving product

IRM Policies

Personal Archive

Personal Archive - Personal Archive is a specialized mailbox associated with a user’s primary mailbox. It appears alongside the primary mailbox folders in Outlook or Outlook Web App, giving users direct access to archived email in the same way as non-archived email. For example, users can search both their Personal Archive and primary mailbox using Outlook or Outlook Web App. Email items from the primary mailbox can be automatically offloaded to the Personal Archive through retention polices, and administrators can also import historical email data from .PST files directly into Exchange. With the flexibility to provision a user’s Personal Archive to a different mailbox database from their primary mailbox, organizations can more easily implement separate storage strategies for less frequently accessed email.

Retention Polices

Retention Polices - Retention polices can be used to apply settings to specific items, conversations or folders in a mailbox. Policies are configured by the Exchange administrator and are displayed in Outlook 2010 inside each email along with a header stating the applied policy and delete date. There are two types of policies available to users: delete policies and archive policies. Both types of policies can be combined on the same item or folder. For example, an email can be tagged so that it is automatically moved to the Personal Archive in 15 days and deleted within 45 days. Administrators can also use archive policies to control when messages are automatically moved from a primary mailbox to the Personal Archive.

Faster Discovery

Legal Hold

Legal Hold - Legal Hold enables the preservation of a user’s edited and deleted mailbox items (email, appointments, tasks, etc.) from both their primary mailbox and Personal Archive. Legal Hold can be set on individual mailboxes or across the enterprise. They can also be set for a specific time period (for example, place a mailbox on hold for 90 days). In addition, Legal Hold includes an option that automatically alerts users through Outlook 2010 that a hold has been placed on their mailbox.

Role-based Access Control

Role-based Access Control - In Exchange, administrators can grant users such as records managers, compliance officers and litigators specific rights to perform multi-mailbox searches and other role-specific tasks.

Multi-Mailbox Search

Multi-Mailbox Search - Multi-Mailbox Search enables search of mailbox items, including email, attachments, calendar appointments, tasks and contacts. Exchange also indexes a long list of attachment types as well as Information Rights Management-protected content. Multi-mailbox search can work simultaneously across primary mailboxes, Personal Archives and recovered items with an easy-to-use, Web-based console. To help streamline discovery processes, search results may be previewed with keyword statistics—before emails discovered through search are copied and moved to a specified mailbox, as defined by the administrator, for further investigation. Rich filtering capabilities include sender, receiver, message type, sent/receive date and cc/bcc, along with Advanced Query Syntax (AQS) support.

Information Protection and Control

Microsoft Exchange tools monitor sensitive content in email and control accidental and unauthorized distribution. These tools include automated alerts about organizational policies and rules that block, redirect, encrypt, and modify messages.
To help prevent unauthorized and accidental distribution of data, Exchange 2010 can automatically inspect email and apply appropriate controls:

Sensitive communications

For less sensitive communications, automated alerts remind users about potential data risks or policy violations without restricting delivery

Sensitive messages

For more sensitive messages, transport rules can be configured to block, re-route or modify messages as appropriate

Additional transport rules

Additional transport rules include the ability to send a message for review before delivery and protect messages with Information Rights Management (IRM)

Support for IRM

Support for IRM also enables systems to search, journal and apply anti-virus and anti-spam filtering to IRM-protected messages

Policy Management

Transport Rules

Transport Rules - With transport rules, policies can be created to automatically inspect content and apply controls to all messages passing through an Edge Transport or Hub Transport server. Transport rules are created in the same way as Outlook rules—using a set of conditions, actions and exceptions. With transport rules, messages can be modified, encrypted, redirected, or blocked based on a granular set of transport rule conditions. Transport Rules can be configured by administrators in the Exchange Management Console or by delegated users in the Exchange Control Panel.

Transport Rules Conditions

Transport Rules Conditions - Transport rule actions can be triggered by a wide range of granular transport conditions such as specific senders, recipients, distribution lists, keywords, and regular expressions (for common patterns such as those associated with credit card numbers or social security numbers). Transport rules can also be created based on the contents within an Office attachment, a user's Active Directory attributes (e.g. department, country, manager) and multiple message types (e.g. auto-replies, calendaring, etc.)

Automatic Page Restore

MailTips - MailTips are automated alerts that can be added to messages before they are sent to prevent accidental delivery or policy violations. For example, MailTips will generate an alert if the sender is about to send a message to a large group or reply-all to a message on which the sender was blind carbon copied (Bcc’d). MailTips also provides alerts when the recipient is external, moderated or restricted. MailTips are available in both Microsoft Outlook Web App and Microsoft Outlook 2010. Custom MailTips can also be created to remind users about specific policies and processes that need to be followed before sending a message.

Dynamic Signatures

Dynamic Signatures - Transport rules can be used to automatically apply a signature to the bottom of an email based on the sender’s Active Directory attributes. This feature can also be configured to apply rich, HTML signatures with specific fonts, company logos, and more.

IRM Policies

Transport Protection Rules

Transport Protection Rules - When used with Active Directory Rights Management Services (AD RMS), Transport Protection Rules enable an administrator to automatically apply Information Rights Management (IRM) protection to email (including Office and XPS attachments) after a message is sent. This provides persistent protection to the file no matter where it is sent and prevents forwarding, copying, or printing depending on the set of AD RMS Policy Templates available from the AD RMS deployment.

IRM Support

Transport Decryption

Transport Decryption - Streamline the ability for Windows Mobile 6.1+ users to leverage the IRM support features in Exchange 2010 without having to manually tether their device. This includes the ability to read, search, compose, and reply to IRM-protected messages. Administrators also have the ability to enable and disable IRM in Exchange ActiveSync on a granular, per-device or user basis. This allows transport agents to access IRM-protected messages to filter content, apply transport rules, scan for viruses and spam, and perform other essential functions. After transport agents have inspected the message and made potential modifications to it, the message is re-encrypted before delivery. Transport decryption can also be used with journaling to ensure that journal reports sent to journal mailboxes or third-party archives will contain a decrypted (clear-text) copy of IRM-protected messages, including Office and XPS attachments. This allows for indexing and searching of IRM-protected messages for legal discovery and regulatory purposes. .

IRM in Outlook Web App

IRM in Outlook Web App - Users can compose, read, and reply to IRM-protected messages natively, just as they would in Outlook. IRM-protected messages in Outlook Web App can be accessed through Windows Internet Explorer, Firefox and Safari (no plug-ins required) and includes full-text search, conversation view, and preview pane. With additional support for WebReady Document Viewing for IRM-protected messages, recipients can view protected attachments without having to install or start the associated application (such as Word, PowerPoint, Acrobat, etc.)

IRM Search

IRM Search - Exchange 2010 can index and search IRM-protected messages, including headers, subject, body, and attachments. This applies to search in Outlook Web App and Outlook (online mode) as well as Multi-Mailbox Search.

IRM in Exchange ActiveSync

IRM in Exchange ActiveSync - Streamline the ability for Windows Mobile 6.1+ users to leverage the IRM support features in Exchange 2010 without having to manually tether their device. This includes the ability to read, search, compose, and reply to IRM-protected messages. Administrators also have the ability to enable and disable IRM in Exchange ActiveSync on a granular, per-device or user basis.

Management Tools

Microsoft Exchange helps reduce the cost of managing email by allowing IT administrators to delegate permissions to users such as managing distribution lists, editing personal information and performing multi-mailbox searches.
Exchange 2010 provides new tools and management approaches that give users more control and make your help desk more efficient. With Exchange 2010, you can:

Delegate permissions

Delegate permissions to responsible users based on job function without giving them access to the entire Exchange management interface. Tasks such as performing multi-mailbox searches no longer have to be the sole responsibility of IT

Empower users

Empower users to manage distribution lists, track messages, and edit personal information—tasks that represent a significant percentage of help desk calls in many organizations

Manage the Exchange environment remotely

Manage the Exchange environment remotely using the new Web-based Exchange Control Panel (ECP), or the improved PowerShell 2.0, also known as Remote PowerShell

Simplified Task Delegation

Role-based Access Control

Role-based Access Control - Administrators can delegate tasks to responsible users in a controlled manner. Permissions are based on the Exchange tasks a user needs to perform and gives the user access to select features within the Exchange management tools. Specialized roles for Unified Messaging specialists, help desk staff, or Exchange administrators are easy to create and help simplify Exchange administration overall.

Moderated Distribution Groups

Moderated Distribution Groups - You can appoint a moderator to regulate the flow of messages sent to a distribution group. Anyone can send a message to the distribution group alias, but before the message is delivered to all participants, a moderator must review and approve it. This helps prevent inappropriate or frivolous email blasts from being delivered to large audiences.

Convenient Self-Service

Distribution Group Management

Distribution Group Management - Your users can create and delete distribution groups, as well as manage memberships and ownership—all from an easy-to-use, Web-based interface. This will help users be more productive while simultaneously reducing the number of help desk calls.

Message Tracking

Message Tracking - Through a Web-based interface, your users can track delivery receipt information on all messages. This helps reduce one of the most common help desk calls.

Exchange Control Panel

Exchange Control Panel - New self-service capabilities and delegated administration tasks are accessible through a Web-based management portal aimed at enabling your users to perform common tasks without having to call the help desk. This reduces support costs, enables your users to be more productive, and gives your IT staff the ability to be more focused on more important tasks.