Our Support

Whatever it takes to make your SharePoint experience a success! Our support engineers and expert consultants have an unparalleled level of SharePoint knowledge. They will make sure your hosting deployment is operating at the highest level 24 hours a day, 365 days a year.

Stay focused on your business and we'll handle the “IT stuff”. Save as much as 60% in capital costs and be confident in the security and integrity of your business-critical information.

Building a SharePoint hosting solution is a complicated process. We will help you navigate that process and make the commitment to deploy a SharePoint solution that meets your business needs.

Let us take care of it all for you. PlexHosted managed hosting services for SharePoint are ideal for organizations requiring a secure, highly available and redundant infrastructure to support this business-critical application. This is especially true for companies that would rather leverage PlexHosted’s substantial infrastructure than plan, build and manage it for themselves.

We are managed hosting experts who get it right the first time.

We want you to succeed.

That’s why every SharePoint expert at PlexHosted takes pride in what they do. Our relentless passion drives us to make sure everything we do, is done right.

Your very own support pit crew

Our unrivaled team of hosting engineers operates like a well-oiled machine, tirelessly working together until your solution is complete. The process starts with our solution consultants, who architect your SharePoint solution to your exact specifications. Your solution is then carefully engineered and built to spec and supported by our systems engineers. The entire process takes place under the caring watch of PlexHosted operations management and its dedicated team.

PlexHosted Support Benefits at a Glance:

  • Rapid deployment of IT resources
  • Enhanced security and reliability within the IT environment
  • Lower operating costs and improved ROI
  • More efficient management of in-house resources and personnel
  • Better systems performance
  • Less downtime
  • Responsive, expert customer service

What is a “managed” hosting service?

With managed hosting from PlexHosted, you get all the flexibility you need to customize your SharePoint application without having to patch, monitor, backup or worry about the hardware and network. Our experts do all of that for you. We are responsible for all the secure data center, network, operating systems and application infrastructure components, providing a stable infrastructure for your SharePoint application. Bottom line, we handle the IT administration and allow you to focus on your core business.

Easy, online access to PlexHosted support systems

When it comes to support, PlexHosted believes it is crucial to deliver quality service across the board. Whether you call in via phone, send an email, or create an online support ticket, it is our policy to insure each customer issue is documented in our support system. This allows you, as the customer, to track resolution of the issue and, additionally, enables us to develop metrics of all incoming customer issues. These metrics allow us to analyze our support process and make improvements where necessary.

Live Support

As a U.S. owned company, PlexHosted’s support staff offers customers a live voice with fast answers. We realize the importance of on-demand support, which is why we are here 24 hours a day for emergency issues.